Welcome to Home Pro Heroes

Trivia Question❓

Which global technology company’s CEO, Mary Barra, began her career there as a college intern inspecting fender panels?

Answer at the bottom of the newsletter

From Technician to Leader – Developing Your Internal Talent Pipeline

One of the smartest ways to grow your home service business isn’t by constantly hiring from the outside—it’s by developing the people you already have. Your technicians are on the front lines every day. They know your systems, your customers, and your values. Some of them are already showing leadership potential. The question is: are you creating opportunities for them to rise?

Promoting from within not only boosts morale—it creates stability. Team members who see a clear path forward are more likely to stay, perform better, and take ownership of their work. And when your company grows, you’ll already have trusted people ready to step into management roles.

Start by identifying your high-potential techs. They’re not just the ones who finish jobs quickly—they’re the ones who communicate well, handle pressure with grace, and support their teammates. These are your future leaders.

Once you’ve identified them, have a conversation. Let them know you see their potential and ask if they’re interested in growing with the company. Not everyone wants to move into a leadership role—but for those who do, offer a clear path. That might look like a Lead Tech role with mentoring responsibilities, or a progression toward Service Manager or Field Supervisor.

Training is key. Leadership isn’t just about being good at the job—it’s about communication, delegation, and accountability. Provide coaching, reading materials, or send them to leadership workshops. Let them shadow a manager for a day or lead a team meeting. These small exposures help them develop confidence and clarity about what’s ahead.

Create milestones along the way. For example, assign them to oversee a job crew, manage scheduling for a week, or handle follow-up with a few key clients. Provide feedback, support, and celebrate wins publicly to reinforce the culture of growth.

By promoting from within, you’re not just filling positions—you’re building loyalty, improving retention, and fostering a team that’s deeply invested in your mission. Your internal leaders become culture carriers who help raise the bar for everyone around them.

The future of your business isn’t built by chance—it’s built by the people you develop today.

Keep hammering away and we'll talk soon!

The Home Pro Heros Team

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💡 Answer to Trivia Question:

General Motors. Mary Barra started as an engineering intern and rose through the ranks to become the first female CEO of a major global automaker.

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