Home Pro Heroes 4/8/2024

IT’ NOT JUST HOW WE TRAIN, IT’S HOW THEY LEARN

By Chris Crew

Previously, we covered the different types of trainings and how to conduct them for the best results.  In this article, I’d like to elaborate on the different types of learners and what business owners can do to make sure they are reaching all members of their team.

Each of us has a learning process that works best for us.  This doesn’t mean that we can only respond to one method of learning.  It simply means that to best absorb information, it should be presented to us in a certain way.

The three most common types of learners found in the workplace are:

• The auditory learner is one who can learn best from verbal communication, both listening and asking questions.

• The visual learner can watch a PowerPoint presentation or glance at a handout and be all set. 

• The kinesthetic (or tactile) learner, learns best by actually doing.

At this point you may be thinking, “How do we effectively conduct trainings that reach the different types of learners?”  The answer is simply to incorporate elements of each approach into your trainings so that it resonates with your entire group, regardless of how they learn.  Here is an example using a proactive training scenario: You need to help your office team improve close rates on appointments. 

Start with a verbal interdiction that outlines what the training is and what results can be expected once it’s complete.  Keep it brief but comprehensive.  Use humor wherever possible, keep your energy up, and make eye contact. An informative, entertaining, and/or engaging intro should appeal to all types of learners, providing you keep it SHORT.

1)      Fire up your PowerPoint and back it up with handouts (for visual learners).  As you go through each slide, briefly stop and discuss what you just presented and ask members to ask questions or comment (this should engage the auditory learner). 

2)      At the end of the presentation, do a brief recap, followed by role play.  This will not only reach the kinesthetic learner, but will also reinforce the training for the visual and auditory learners.  Make sure your kinesthetic learners know that you can stop by their desks to further train them in their daily environment. 

Unlocking each individual’s learning potential will give them the confidence boost they need to set your business up for success. With aspects of each training tailored just for them, it won’t take long before every one of your team is right on target.

See You Wednesday!

The Home Pro Heros Team